Investor FAQ
Account & KYC
Q: Do I need a crypto wallet to invest?
A: No. Minestarters provides an embedded wallet automatically when you create an account via email or SSO. Alternatively, you can connect your own external wallet.
Q: How long does KYC verification take?
A: Typically 2–5 minutes. Some cases may require manual review (24–48 hours).
Q: Which documents are accepted for KYC?
A: Passport, national ID card, driver's license, or residence permit — options vary by country.
Q: What does the ⚠️ icon next to my wallet address mean?
A: Your KYC verification is pending. Complete verification to unlock investment features.
Investments
Q: What is the minimum investment amount?
A: Minimum amounts vary by vault. Check the specific vault page for details.
Q: What is the 1% fee shown at deposit?
A: This is the platform fee applied to all vault subscriptions.
Q: Can I invest in multiple vaults?
A: Yes. Each vault is independent, and you can hold positions in multiple vaults simultaneously.
Q: What are vault shares/tokens?
A: ERC-20 tokens representing your proportional ownership of a vault's mining equity portfolio. Minted at deposit.
Q: How are my funds allocated across projects?
A: According to the vault's published allocation weights, shown in the Vault Composition section.
Funds & Payments
Q: Which currencies can I use to invest?
A: USDC on Ethereum. You can on-ramp from fiat via Transak (Visa/Mastercard).
Q: How long does on-ramping take?
A: Card payments typically process in 1–3 minutes.
Q: Can I withdraw my investment before the vault closes?
A: Once deposited, funds are committed to the vault. Liquidity is available via secondary market trading (when enabled) or at vault exit events.
Q: How do I receive distributions?
A: Distributions are credited as USDC to your Minestarters wallet.
Support
Q: Where can I get help?
A: Contact support via the Help section in your dashboard, or reach out through our community channels (Telegram, Discord, X).
Q: How do I report a problem with my account?
A: Use the in-app support feature or email support@minestarters.com.